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Ordering Information

Buying online from Chambers Harrap gives you a discount of 25% on the recommended retail prices of our books.

We have made our site as straightforward to use as possible, but the guide below will help you to make the most of our service. You may click on any of the items to go directly to the topic.



How to order a book

A book is ordered from its individual catalogue page, which gives information about the book, including the price. Each catalogue page has a 'Buy Now' button at the top. Clicking on this button adds that book to your shopping basket. When you click the 'Buy Now' button for a title you will be taken to a page showing the current contents of your basket. You can browse through the catalogue, adding books as you go if you wish.

At this stage you can consider the shopping basket as simply a list of the books that you intend to purchase. You are not committed to purchasing them just by placing them in the basket. You will be given the opportunity to remove items or change quantities if you wish.

To buy online from Chambers Harrap you will need to have cookies enabled in your browser. A cookie is an item of information about your order, temporarily stored on your computer during the ordering process. Any cookies created are completely removed from your computer once your order is placed, or if you cancel your order during the process, or when you close your browser. To avoid problems while ordering online, make sure that cookies are enabled: refer to the cookie options in your browser under the Preferences or Options menu.


How to change the contents of your order

You can remove titles from your order or change the quantities. Click on 'Review Order' on the left-hand navigation menu to see details of your order (this view will also appear when you have just added a new item to your shopping basket). To alter the quantity of an item, change the number in the Quantity box and click on 'Update Totals'. (To delete an item completely click on the 'Delete' button to the right of the title.) Once you have made all the changes you require, click on the 'Update Totals' button.


Finalizing your order

When your basket contains your final selection and quantities, click on 'Proceed'. Here you will be asked to complete the required delivery area, payment and address details. You are given the opportunity to check your details before finally submitting your order.

If you entered a valid email address at the appropriate point in the form, a confirmation of your order will be sent to you shortly afterwards.


Delivery information

Delivery charges and times depend on where the order is to be sent. For delivery purposes, Chambers Harrap has divided destinations into three different areas: UK, Western Europe and the Rest of the World.

Please click on the destination area of your order to see charges and estimated delivery times.



Payment methods

Payment for online orders can be made by Mastercard, Visa or American Express. Please note that we are unable to accept payment by debit card (eg. Switch/Solo/Delta).

If you would like to order a Chambers Harrap title by some other means, please request a copy of our printed catalogue which gives full details of the options available.


Order cancellation

If you decide that you do not want to proceed with your order, simply click on the 'Cancel Order' button. 'Cancel Order' permanently deletes your entire shopping basket and a message confirming this will be displayed on-screen. Please note that you can only cancel online orders prior to clicking on the final 'Place Order' button. Once 'Place Order' has been chosen, the order will be transmitted. Should you have any queries once your order has been sent, please contact Bookpoint Limited on 01235 827702 or email mailorder@bookpoint.co.uk.


Cooling-off period

Chambers Harrap Publishers Ltd want every customer to be happy with their online purchases. Occasionally, however, a customer may want to return an item. If, for any reason you are not happy with your purchase, you can cancel your order by returning the goods to us. This must be within the statutory seven days from the date of receipt, during the 'cooling-off period'.

Please note that you are responsible for the cost of returning items unless they are returned because of an error in processing by Chambers Harrap Publishers Ltd, or the goods are faulty.

As soon as we receive the item(s) back, we will refund the cost of the item(s) to you and any relevant postage charges. Items must have been packaged securely and be in saleable condition. We can only refund normal postage charges and cannot refund any priority or courier charges.

The return address is:
Customer Services Dept
Bookpoint
Building 130
Milton Park
Abingdon
OX14 45B


Is ordering online secure?

Our shopping cart uses the SSL protocol (https) to encrypt all personal information (address details, credit card numbers, etc). To do this we use an industry standard 128-bit encryption and authentication certificate supplied by Thawte (www.thawte.com)


Privacy Policy

If you have any questions about our privacy policy, or the Chambers Harrap website, then please write to:

Chambers Harrap Publishers Ltd, 7 Hopetoun Crescent, Edinburgh, EH7 4AY.


Our Privacy Policy

We want people who visit our website to be able to take part in the activities, competitions and promotions that we offer. We also want to make sure that when we collect information from you we do not infringe your right to privacy. This Chambers Harrap Privacy Policy is designed to give you useful information about your rights and the way in which we collect and use personal information.

We do not ask you to disclose any more information than is reasonably necessary to ensure you receive details of our promotions and new titles.

Chambers Harrap do not pass on details that we have collected from our website for use by third parties.


What we do with the information we collect

When you participate in activities on our website, the information that we ask for and the way in which we use it are as follows:

When you enter competitions, we ask you for your contact details. This is so that we can let you know if you have won anything, send you your prize and announce the winners' names on the website.

If you register for our quarterly email newsletter, or ask to be sent information about promotions or new titles, we will ask you for your name and contact details. We use this information to identify you, to contact you about your interest in Chambers Harrap, including sending out information you have requested, and for internal market research purposes.

When you order one of our books through the website, we take your contact and payment details. If you have requested to receive information from us then your contact details will be kept. If not, they will be kept for approximately three months in case of any problems/queries with your order. Payment details are kept long enough to process the order and are then deleted.

We only keep the personal information you submit for these purposes. No personal information, other than that described in the Chambers Harrap Privacy Policy, is held by Chambers Harrap in any retrievable form.


Cookies

The Chambers Harrap website only uses cookies when an order is being placed - to keep track of what is in the shopping basket and the stage at which the user is in the ordering process. When the order is placed (or abandoned), the cookie is deleted from the user's computer. In order to place an order on our website, the user must have cookies enabled.

We do not use any website visit-tracking cookies.

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